Privacy policy

Privacy Policy

OntProduct (operated by IVYSOURCE LIMITED) is committed to protecting your privacy. We understand that making purchases online involves a great deal of trust on your part and we take that trust seriously. Therefore, we are paying attention to protecting and preserving your business with us.

1. Information Collection: We use the information we collect to assist us in processing orders or replying to your inquiries. This includes your name, shipping address, email address, phone number, and order details.
2. No Third-Party Sharing: We do not share, sell, trade, or rent your personal information to other third parties. This information is for our private records only.
3. Mailing List: Our mailing list is voluntary. You can subscribe and unsubscribe anytime you like. Your email is used for our internal purposes only, such as order confirmations, shipping notifications, and occasional promotional emails.
4. Payment Security: We do not hold your credit card information as credit card processing is done through secure payment gateways (PayPal and Stripe). For security reasons, please do not send your credit card details in emails or order forms.
5. Customer Testimonials: Every testimonial published on this website has been approved by customers. We will not publish customer statements without their consent. Their details will not be published to protect their privacy.
6. Cookies: Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. We do not use cookies to collect personally identifiable information without your consent.
7. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Data Protection: You are responsible for ensuring that any information you provide is accurate, correct and up-to-date. For example your contact phone number and email address in the event we or our couriers need to contact you about an order. Any information we hold will be stored and used in accordance with the current Data Protection Act and other relevant legislation within HKSAR (Hong Kong Special Administrative Region).
9. Your Rights: You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information below.
10. Children's Privacy: Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
11. Website Security: We take all reasonable precautions to keep order details secure, but we cannot be held liable for any losses caused as a result of unauthorized access to information you provided. Our website uses SSL encryption to protect your data during transmission.
12. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy: We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately upon posting. It is your responsibility to review this page periodically for updates.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company: IVYSOURCE LIMITED
Brand: OntProduct
Email: contact@ontproduct.com
Phone: 54085647
Address: UNIT G32, 8/F JC TOWER, 91 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG
Registered In: Hong Kong Special Administrative Region, China